As the next in our series of client success stories, I’d like to take a look at the most recent case study posted to our site: Baozun. Baozun is a prime example of our global next generation managed services capabilities. Baozun provides e-commerce solutions for brand partners in Mainland China, Hong Kong, and Taiwan. The company offers end-to-end e-commerce solutions, including IT infrastructure setup and integration, online store design and setup, store operations, visual merchandizing and digital marketing campaigns, customer service, warehousing, and order fulfillment.
What was the Challenge?
Baozun was faced with four significant concerns that needed to be rapidly addressed. First, China’s retail e-commerce is a fast growing market and running an e-commerce business comes with its own set of unique challenges around scale. Second, Baozun’s IT leadership anticipated great benefits from freeing the burden of maintenance from their in-house IT infrastructure team, bringing new efficiencies. Third, there was a major challenge improving security to meet global best practices around compliance and regulations – which is of particular importance in e-commerce where there are strict guidelines around data protection. Finally, Baozun strives to guarantee 99.95% uptime to its clients. This was increasingly challenging as the business continued to see rapid growth and Baozun was expected to fund infrastructure growth and optimization internally.
Turning to a True Partner
To solve these challenges, Baozun turned to Datapipe. Our team’s expertise in designing, deploying and managing private and hybrid cloud environments meant that we were a perfect fit to meet Baozun’s migration needs and solve the four challenges they were facing. As part of the project, we were able to provide Baozun with guidance, assurance and innovation in its cloud migration journey from the start. We adjusted our private cloud architecture to meet Baozun’s scalability performance requirements as well, making us the most flexible and responsible vendor to meet all the unique challenges and requirements of e-commerce.
One of my personal favorite quotes from Baozun that I believe truly showcases our breadth and depth of support is:
“Of particular commendation was the level of support, including customer service support, provided by Datapipe,” said Tony Wu, Chief Technology Officer of Baozun. “Datapipe’s response time for support was the most superior. Also, Datapipe’s solutions were as or more affordable than the competition. Finally, Datapipe also provides private cloud services, which is one of the key requirements for e-commerce operations. For these reasons, we trusted Datapipe with our deployment.”
For further recommended reading on our client success stories, take a look at: