Datapipe One - Advanced Client Portal

Gain immediate, intelligent insight into your solution

Through our proprietary web portal based on an ITIL framework, Datapipe One, clients are able to leverage the full value of on-demand, in-depth access to comprehensive reporting.

Datapipe One enhances the Global Response and Support Teams’ ability to address any major or minor issues related to your solutions and provides visibility into issue resolution. Stay informed using communication tools with each reported Incident’s status throughout the Incident Management process.

As a fully customizable, proprietary solution, Datapipe One seamlessly accommodates your changing needs through your solution lifecycle. Datapipe One is also fully integrated with our in-house ticketing system for asset and configuration management and monitoring.

Featured Capabilities

  • View your resources through a secure, personalized web-based interface
  • View current monitoring setup per server
  • Run custom reporting on performance statistics and workflow management
  • Monitor, filter and view events and event history for devices
  • Review your latest backup status and historical data
  • View bandwidth reporting by specific date ranges
  • View device information by individual server or by application group, including uptime, CPU, Memory and Virtual Memory and Storage
  • Submit and/or view open/closed tickets
  • View listing of ticket response times and generated alerts
  • View Solution Escalation Action Plan (SEAP)
  • Update your contact information