Project Management

Datapipe's team of highly skilled, experienced Project Managers provide our clients with unparalleled service and support for the implementation and lifecycle of their IT solution.

We strive to go above and beyond industry norms by enabling our Project Managers to be your essential point of accountability for ensuring that your unique needs are met and your solution is optimized to meet your specific business goals.

Project Managers are a vital part of Datapipe's commitment to delivering the highest quality service experience. With one of the lowest client to PM ratios in the industry, our clients are better positioned to leverage the full value of a dedicated team of support professionals who provide personal attention, understand the details of their solution, and deliver real results.

Project Management Process

Your project manager will play an integral role in your service experience beginning in the early stages of implementing your solution. The process begins by collaborating with your PM and the entire support team to:

• Define the project scope
• Define clear objectives
• Define the timeframe
• Define the stakeholders
• Identify feedback loops to enable adaptation to evolving requirements

We develop clearly defined objectives, stressing specific, measurable goals. This process enables us to gain a precise understanding of your business requirements with an emphasis on maximizing benefits and minimizing risk.

As part of this process, your Project Manager will guide you through setting up your account in our client portal, MyDatapipe, and understanding all of the resources available for reporting and monitoring your solution.

Your Project Manager will also work with you to develop a successful Solution Escalation Action Plan (SEAP)

As your solution develops or your business goals change, you can be confident that your Datapipe Project Manager holds to an unwavering commitment to deliver on your expectations in a predictable and reliable manner to ensure optimal project performance.