SurePerform sm
DataPipe guarantees its services with industry leading SLA 's. Areas of
coverage include but are not limited to: network uptime and access speed,
specific response and escalation procedures and the replacement and/or
maintenance of hardware and software.
We recognize that each client is different. As part of our commitment to your
online success, DataPipe's goal is that our support teams react immediately to
any issue affecting your solution. Accordingly, we work with you to customize
our standard processes to ensure that our response meets your individual needs;
we incorporate this into an SLA that will formalize this agreement and give you
added confidence in our relationship.
Application SLA
Specific, measurable performance metrics can be determined and included
Hardware SLA
DataPipe guarantees all the hardware it supplies.
No cost to repair or replace hardware or components
2 hour hardware replacement guarantee
Infrastructure SLA
DataPipe guarantees 100% availability of critical infrastructure including
power & cooling
Network SLA
100% Network Uptime Guaranteed.
Access Speed Guaranteed.
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