Advanced Client Portal
Gain immediate, intelligent insight into your solution through our proprietary web portal, Datapipe One.
Clients are able to leverage the full value of on-demand, in-depth access to comprehensive reporting with features like real-time management and analysis of resource utilization and performance, ticket status, historical data, and custom reporting on performance statistics and workflow management.
As a fully customizable, proprietary solution, Datapipe One seamlessly accommodates our clients' changing needs through the lifecycle of their solution. Datapipe One is also fully integrated with our in-house ticketing system for asset and configuration management and monitoring.
- View your resources through a secure, personalized web-based interface
- View device information by individual server or by application group, including uptime, CPU, Memory and Virtual Memory and Storage
- View current monitoring setup per server
- Run custom reporting on performance statistics and workflow management
- Monitor, filter and view events and event history for devices
- Review your latest backup status
- View bandwidth reporting by specific date ranges
- Submit and/or view open/closed tickets
- View listing of ticket response times and generated alerts
- View Solution Escalation Action Plan (SEAP)
- Update your contact information